Your rights under our returns policy are in addition to the cancellation rights under the Consumer Contracts Regulations.
We fully subscribe to the Control of Exemption Clauses Ordinance (CECO) 1989 and its guiding principles.
Our Returns Policy, as set out below, covers all methods of purchase and transactions between us and our customers, whether purchases were made through our website www.ablemont.com, in-store, over the phone or by other means, including but not limited to email, fax, texts, etc.
Ablemont Designs operates within the confines of all statutory rules and regulations; hence we pride ourselves in having one of the most robust returns policies in the industry.
As is the standard worldwide practice, we do not allow for returns on any tailor-made products which have been created to a customer’s specifications. Orders that have already been processed and/or dispatched, fall within our no returns policy.
If you would like to amend or cancel an order, we will be glad to assist you. Please contact us at email@example.com within 24 hours from the time you made the purchase, and include your invoice number with your request.
We will not be responsible for any changes or cancellations after the 24-hour period has passed.
Ablemont Designs has the right to refuse any returns, and we are not liable or responsible for any loss or damage.
If your order has a manufacturing defect, please contact us at firstname.lastname@example.org, informing us about the defect, and provide photographic evidence of the fault, if possible. Depending on the circumstances, we will endeavour to resolve this issue in the best way possible. We may ask you to return the item to us for repair or exchange. Our decision in such cases is binding. Therefore, Ablemont Designs would not unnecessarily be entering into any correspondence with customers in this respect.
We reserve the right to make changes to our returns policy without prior notice.